Jim Dalrymple:

At some point, enough is enough. That time has come for me—Apple Music is just too much of a hassle to be bothered with. Nobody I’ve spoken at Apple or outside the company has any idea how to fix it, so the chances of a positive outcome seem slim to none.

As if all of that wasn’t enough, Apple Music gave me one more kick in the head. Over the weekend, I turned off Apple Music and it took large chunks of my purchased music with it. Sadly, many of the songs were added from CDs years ago that I no longer have access to. Looking at my old iTunes Match library, before Apple Music, I’m missing about 4,700 songs. At this point, I just don’t care anymore, I just want Apple Music off my devices.

I haven’t had the dreadful experience with Apple Music that Jim has, but I do find myself settling back into my old habits of listening to the same albums I did before Apple Music was released. I almost have to force myself to listen to music I don’t already own.

Part of this is because I haven’t found the “For You” recommendations to be much better than they were a couple of weeks ago when I published my sort-of initial impressions of the service. A lot of that is my fault, I haven’t been listening to music too often over the past week and as a result haven’t been giving the service much more information about what I actually like.

I’m still holding out hope that Apple Music will eventually understand what type of music I enjoy, but I know that my taste is quite specific. I don’t blanket love certain artists and often only enjoy music from a portion of their history. For example, I love early Fall Out Boy and hate their newer stuff, I love We Are The In Crowd’s first album but haven’t enjoyed much after that aside from a couple of tracks, and I love Incubus’ second, third, and fourth albums but dislike everything else from them. Like I said, quite specific.

Many of the problems Jim has experienced do seem to stem from iCloud Music Library, which I haven’t turned on. And while that may seem like splitting hairs, it is an important distinction. Jim had complaints about the service, but nothing as harsh and dramatically infuriating as having nearly five thousand tracks disappear from your library when you cancel the service — which iCloud Music Library is entirely to blame for and is completely unacceptable.

One message Phil Schiller tried to convey in his appearance on The Talk Show was that the company does listen to customer feedback. And I imagine Jim’s piece was the topic of discussion at Apple by all parties involved in Apple Music’s development. This shouldn’t have happened in the first place, but they need to react to this quickly and issue software fixes that ensure that no one else has the experience that Jim did.