How Twelve South Does Customer Service ➝

Jonny Rowntree’s Twelve South Compass broke and he no longer owns either the iPad 2 he purchased the Compass for or the Nexus 7 that he had been using it with.

So, he contacted Twelve South:

I explained that I sold both of my tablets and the replacement would be useless to me. She happily came to the conclusion that I could have an exchange for anything that was of $39.99 value or less.

He walked away with the HiRise dock for his iPhone 5 and a great customer service story.